Re: Operations task management software?

[Suresh Ramasubramanian <ops.lists () gmail com>]

Been meaning to dig into this one https://www.upguard.com/blog/guardrail-tasks-a-lightweight-tracking-system-for-ops

--srs

> On 27-Jul-2016, at 11:46 PM, David Hubbard <dhubbard () dino hostasaurus com> wrote:
>
> Hi all, curious if anyone has recommendations on software that helps manage routine duties assigned to operations 
> staff?
>
> For example, let’s say we have a P&P that says someone from the netops group must check that Rancid is successfully 
> backing up all router configs bi-weekly.  Ideally, it would send an email reminder to this pre-defined group of 
> people saying hey, it’s Monday, someone needs to check this and come acknowledge the task as having been completed.  
> If that doesn’t occur, pre-defined manager X is notified on Tuesday.  If manager X doesn’t get someone to complete 
> the task, director Y is notified, so on and so forth.  Then, perhaps periodically it emails manager X anyway and says 
> hey, it’s been three months, you need to audit netops to ensure they’re actually doing the Rancid audit and not just 
> checking that it was done.  This could be applied to the staff who check on backup failures, backup internet circuit 
> status, out of band interfaces, etc.
>
> A data center I looked at recently had QR code stickers on all of their infrastructure stuff and there were staff 
> assigned to check and log certain displayed values each day.  The software would at least ensure they actually 
> visited the equipment by requiring they scan the relevant QR code when in front of it.  So I figure something that 
> does what I’m looking for properly already exists.
>
> Thanks,
>
> David