nanog mailing list archives
Re: Netflix NOC? VPN Mismarked?
From: Josh Luthman <josh () imaginenetworksllc com>
Date: Wed, 27 Jan 2016 16:41:20 -0500
Are you talking about the same people that respond with "What is an IP?" Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Jan 27, 2016 at 4:37 PM, Dave Temkin <dave () temk in> wrote:
Our (Netflix) call center has been trained on how to handle calls for false positive issues with proxy/VPNs. If you don't achieve an acceptable result, please feel free to reach out - but believe it or not, they are the best ones to handle. -Dave On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris () gmail com> wrote:especially if these types of situations are handled on par with the way abuse and spam reports are handled customer will report being blocked to netflix, netflix will tell end user to contact isp, customer will call isp and level 1 call center rep will say "we can ping your modem and your service is up we dont see a problem, if you are having a issue with a specific service please contact your service provider" and the infinite loop begins, customer gets frustrated, everyone loses welcome to hell :) On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen () delong com> wrote:On Jan 27, 2016, at 07:12 , Jared Mauch <jared () puck nether net>wrote:On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov () ya ru>wrote:One user had his wife sharing his Netflix account on her iPad whileona conference to Europe (same account, different countries).Hmm, I seem to think this one might be quite common, so perhapsshouldbe tied closer to the device vs account level.- JaredThis is all going to get a whole lot more entertaining with the combination of MIP6 and IPv4 CGNAT. Owen
Current thread:
- Netflix NOC? VPN Mismarked? Ryan Gard (Jan 26)
- Re: Netflix NOC? VPN Mismarked? Josh Luthman (Jan 26)
- Re: Netflix NOC? VPN Mismarked? Hugo Slabbert (Jan 26)
- Re: Netflix NOC? VPN Mismarked? Andrey Yakovlev (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Jared Mauch (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Owen DeLong (Jan 27)
- Re: Netflix NOC? VPN Mismarked? chris (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Dave Temkin (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Josh Luthman (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Jared Mauch (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Jared Mauch (Jan 27)
- Re: Netflix NOC? VPN Mismarked? Owen DeLong (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Chris Knipe (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Bacon Zombie (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Chris Knipe (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Mike Hammett (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Mark Tinka (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Stephen Satchell (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Mark Tinka (Jan 28)
- Re: Netflix NOC? VPN Mismarked? Scott Morizot (Jan 28)