verizon fios bounced a legit private email of mine telling me it was spam and they would not allow it

[Gordon Cook <cook () cookreport com>]

dear Nanog

Sorry to bother you,   I am sitting here in shock,   I have been a Verizon to  FiOS customer for about the past six 
years at least I think maybe eight.    every now and then the Verizon server will bounce an email back and tell me that 
it’s busy or not functioning but just now it bounced one back and I’m sorry I don’t have a screenshot of what it said 
but it clearly said that it considered me to be a spammer.   I may be a lot of things but a spammer I am not.  ;-)   
when I get an email bounced back Apple OS X  always volunteers to use the pair networks server and I always 
automatically take that choice giving it never a second thought.

 it also reminded me that there was a limit on the amount of private emails a customer could send.

 And it said I needed to take the alleged spam and send it to 

spamdetector.update () verizon net  and if I remember correctly wait at least an hour and then try to send the message 
again.

 Stating very clearly that no human being would talk to me.

 what in God’s name is going on?   Please a year and a half or two years ago when a route  to Ecuador was being 
filtered a couple of NANOG folk  knew whom to contact and the problem was fixed in record time.   I am hoping   that I 
will experience the same thing.   I should not be a stranger to any old time Nanog-ers.   but right now I’m feeling 
really paranoid!