nanog mailing list archives
Re: Operations task management software?
From: Saku Ytti <saku () ytti fi>
Date: Tue, 2 Aug 2016 19:31:24 +0300
On 27 July 2016 at 21:16, David Hubbard <dhubbard () dino hostasaurus com> wrote: Hey,
Hi all, curious if anyone has recommendations on software that helps manage routine duties assigned to operations staff?
I'd solicit opinions as well. There are few features I'd like to see: 1) ability to create parent+child, if all childs are closed, parent closes if parent is closed, childs close 2) ability to create dependencies, perhaps I have some design change I want to make, but it can't be done until large bunch of operational work is done, I could create tickets for ops, and then create ticket for myself, and make it depend on the the ops ticket being solved. It wouldn't be seen in my work queue, until all solve-dependencies are solved. 3) user (non-admin) access to API, if the UI is bad, like it probably is for my very small subnet of things I need, I could create own CLI UI addressing solely the use cases that are relevant to me, in an streamlined, low-time-cost UI to me. In dream scenario shipping webUI is dog-fooding documented API, so anything I can do there, I can do from my own CLI UI. There are probably others, but those are the main things I think I need. -- ++ytti
Current thread:
- Re: Operations task management software? Matt Ryanczak (Aug 02)
- <Possible follow-ups>
- Re: Operations task management software? Jeroen Wunnink (Aug 02)
- Re: Operations task management software? Saku Ytti (Aug 02)