Re: Best practices for sending network maintenance notifications

[Robert Drake <rdrake () direcpath com>]

I've been on hold a few times with some companies that had great 80's 
music.  I almost asked them to put me back on hold when they finally 
took me off.  Sometimes it's a party when one of the people on the call 
hits the hold button, it depends on how bad the outage is :)


On 4/6/2016 4:56 PM, Ray Orsini wrote:
> "The other "don't do that" is never configure Music on Hold for any NOC/SOC
> lines.  Few things are more annoying than a eight hour trouble shooting
> conference bridge, and one of the dozen NOC/SOCs on the bridge hits the Hold
> button."
>
>
> Now that you've said it it seems so obvious. But, honestly I'd never thought
> it until right now. Thanks!
>
> Regards,
> Ray Orsini – CEO
> Orsini IT, LLC – Technology Consultants
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