Re: Cogent BGP Woes

[Rafael Possamai <rafaelpossa () gmail com>]

Similar to low-cost airlines, where you have to pay for a drink and a 4oz
bag of peanuts.

On Fri, Oct 16, 2015 at 3:36 AM, Mike Hammett <nanog () ics-il net> wrote:

> Nickles and dimes...
>
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions
> http://www.ics-il.com
>
>
>
> Midwest Internet Exchange
> http://www.midwest-ix.com
>
>
> ----- Original Message -----
>
> From: "Carlos Alcantar" <carlos () race com>
> To: "Justin Wilson - MTIN" <lists () mtin net>, "NANOG" <nanog () nanog org>
> Sent: Friday, October 16, 2015 12:12:05 AM
> Subject: Re: Cogent BGP Woes
>
> Sales now handled it because they bill now for having a bgp session.
>
>
>
> Carlos Alcantar
> Race Communications / Race Team Member
> 1325 Howard Ave. #604, Burlingame, CA. 94010
> Phone: +1 415 376 3314 / carlos () race com / http://www.race.com
>
>
> ________________________________________
> From: NANOG <nanog-bounces () nanog org> on behalf of Justin Wilson - MTIN <
> lists () mtin net>
> Sent: Thursday, October 15, 2015 8:47 PM
> To: NANOG
> Subject: Re: Cogent BGP Woes
>
> I am trying to turn up BGP on a circuit that ha never had it. In the past,
> you went to the support portal, filled out the questionnaire and in a day
> or so you would have you bgp info. When I did that this time I received a
> prompt response back from support saying this is now handled by sales and
> gave me the sales person to contact.
>
> Contacted sales person almost 3 weeks ago. Had to wait until the direct
> draft credited before they could put any new orders in. On a side note,
> Cogent is the only provider I know of that does not credit electronic
> payments within 24-48 hours. All of ours take 5 business days. Once thats
> done, e-mail the sales person back. No response for a few days. Call a
> manager and get them involved. 2 more weeks we still don’t have BGP on this
> circuit. A minimum of 1 e-mail a day asking for status updates. Last
> response was “Everything was entered in the system”.
>
> I guess I don’t understand why a sales order has to be entered for BGP.
> This adds an extra step, which in this case has been a major fail.
>
>
> Justin Wilson
> j2sw () mtin net <mailto:j2sw () mtin net>
>
> ---
> http://www.mtin.net <http://www.mtin.net/> Owner/CEO
> xISP Solutions- Consulting – Data Centers - Bandwidth
>
> http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman
> Internet Exchange - Peering - Distributed Fabric
>
> On Oct 15, 2015, at 2:47 PM, james machado <hvgeekwtrvl () gmail com <mailto:
> hvgeekwtrvl () gmail com>> wrote:
>
> Justin,
>
> What are you trying to do? I had a similar situation as my rep got
> the wrong product for BGP. I actually cleaned it up by talking to
> support and I had to fill out a second BGP questionnaire but it was
> resolved and turned up in a couple of days.
>
> James
>
> On Thu, Oct 15, 2015 at 11:38 AM, Justin Wilson - MTIN <lists () mtin net
> <mailto:lists () mtin net>> wrote:
> Have the rest of you been having as hard a time I am having in turning up
> BgP sessions with Cogent? They have made it a sales order nowadays instead
> of support. I filled out the questionnaire on the support site over 3 weeks
> ago and was directed to sales. I am going on 3 weeks waiting on a session
> to be turned up.
>
> Just wondering if I am alone.
>
>
> Justin Wilson
> j2sw () mtin net <mailto:j2sw () mtin net>
>
> ---
> http://www.mtin.net <http://www.mtin.net/> Owner/CEO
> xISP Solutions- Consulting – Data Centers - Bandwidth
>
> http://www.midwest-ix.com <http://www.midwest-ix.com/> COO/Chairman
> Internet Exchange - Peering - Distributed Fabric