Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)

[Owen DeLong <owen () delong com>]

I can assure you AT&T and Verizon have done equally bizarre, stupid, and annoying things.

Owen

> On Feb 25, 2015, at 05:10 , Kain, Rebecca (.) <bkain1 () ford com> wrote:
>
> No, it was Comcast. In December, it was to get him to pay his bill.  In January, it was the same and in a chat with 
> their support, they confirmed it's my Ford number on his account, but it's a guy's account and not at Ford's world 
> headquarters, of course.  They said they'd take my number off, which they didn't do.  yesterday, they called to get 
> their equipment back and I lost it on them.  I had a support chat, then this post, then they answered my live 
> journal, then "executive support" called me to confirm they were removing my phone number.  I only really was 
> concerned because my medical records were stolen and sold, a few years ago, so my social, and old DL and my ford 
> phone number, were in there.  
>
> They lost what could have been a potential customer by harassing me.  if I had been stealing the service, calling me 
> would not have helped but since I wasn't, they just pissed off a uverse (and potential future) Comcast client
>
>
> -----Original Message-----
> From: NANOG [mailto:nanog-bounces () nanog org] On Behalf Of Daniel Seagraves
> Sent: Wednesday, February 25, 2015 3:12 AM
> To: nanog () nanog org
> Subject: Re: Comcast Support (from NANOG Digest, Vol 84, Issue 23)
>
>
> On Feb 24, 2015, at 10:27 AM, Kain, Rebecca (.) <bkain1 () ford com> wrote:
>
> > Ah, Comcast support.  Those people who keep calling my Ford Motor Company phone, to threaten to shut off service to 
> > my home, which I don't have (I have uverse).  They keep saying they will take my Ford number off the account (which 
> > of course, I don't know the account number because I don't have an account) and then they call again, with the same 
> > threat.  
> >
> > Real winners.  And yes, I've been saving the chats with support.  
>
> Is it actually Comcast calling or is it just a debt collector saying they are Comcast? We have been getting at about 
> a call a day for the past 5+ years looking for a Fred Sepp that skipped out on a $300 water bill. Each time they say 
> they won't call back, each time they sell the account to someone else. They'll probably still be looking for him in 
> another 5 years.