nanog mailing list archives
Re: How do I handle a supplier that delivered a faulty product?
From: William Herrin <bill () herrin us>
Date: Tue, 25 Nov 2014 20:34:11 -0500
On Tue, Nov 25, 2014 at 8:12 PM, Jake Khuon <khuon () neebu net> wrote:
Actually, this situation is as if you bought a low-end car that claims it can go 60MPH just like a high-end sports car which also claims to go 60MPH. But when the low-end car fails to achieve 60MPH and in fact blows up when you try to reach that speed, you do have grounds to cry false advertising.
If we're going to pick analogies, let's pick a good one. This is a car advertised to go 60 mph. But it turns out the car only goes 60 mph down hill... On a 1 degree incline it tops out at 45. And yeah, that's a lemon. If the vendor has not supplied a technically appropriate solution within a reasonable amount of time, they're in breach of the implied contract of fitness for purpose. Unless of course you -signed- a contract which says otherwise or their shrink-wrap contract has effect (only Virginia or Maryland). You may be entitled to more than a refund, such as any business losses from the failure of the product to perform as advertised, including lost customer good will and employee man hours. Baldur, I advise you to consult a lawyer. This is where a -letter- from your lawyer to their lawyer (no lawsuit just yet) will yield action. It'll make it clear to the folks on the business end that the technical end has let them (and you) down more seriously than the normal bug complaints. That letter won't cost you more than a couple hundred bucks. Regards, Bill Herrin -- William Herrin ................ herrin () dirtside com bill () herrin us Owner, Dirtside Systems ......... Web: <http://www.dirtside.com/> May I solve your unusual networking challenges?
Current thread:
- How do I handle a supplier that delivered a faulty product? Baldur Norddahl (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Miles Fidelman (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Justin M. Streiner (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Jake Khuon (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? William Herrin (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Nick B (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Mark Andrews (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Doug Barton (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Philip Dorr (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? Justin M. Streiner (Nov 25)
- Re: How do I handle a supplier that delivered a faulty product? William Herrin (Nov 26)
- Re: How do I handle a supplier that delivered a faulty product? Miles Fidelman (Nov 25)