Re: Cisco warranty

[Steven Fischer <sfischer1967 () gmail com>]

Another point to consider when purchasing Cisco gear - there is a HUGE
difference between a "reseller", and an "Authorized Reseller".  Without
going into specifics, I had experience with a previous customer that
purchased Cisco gear from a "reseller" - all refurbished/grey-market that
Cisco had as located over in Europe.  When the time came, Cisco didn't
honor the warranty on the gear.  A good "authorized reseller" should help
you - not necessarily exchange the unit if you haven't purchased SmartNet,
but give you something more than "go call Cisco".  Cisco generally takes a
dim view of resellers treating it's customers that way.  Again, first hand
experience...

On Thu, Apr 3, 2014 at 1:46 PM, Steven Fischer <sfischer1967 () gmail com>wrote:

> Another point to consider when purchasing Cisco gear - there is a
> difference between a "reseller", and an "Authorized Reseller".  Without
> going into specifics, I had experience with a previous customer that
> purchased Cisco gear from a "reseller" - all
>
> On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown <michael () supermathie net>wrote:
>
> > On 14-04-03 12:44 PM, Laurent CARON wrote:
> > > I bought a C3750G-12S which is now end of sale on cisco website. This
> > > device is now defective.
> > >
> > > Since I bought it from a reseller and not directly from cisco, cisco
> > > is refusing to take it under warranty and tells me to have the
> > > reseller take care of it.
> > >
> > > The reseller doesnt wan't to hear about this device since it is end of
> > > sale.
> > Did you purchase SMARTnet when you bought the device? If you didn't,
> > you're probably SOL.
> > > According to cisco website, end of sale means the device is still
> > > covered for 5 years.
> > This is not base warranty - this is potential coverage. Base warranty is
> > 90 days: http://www.cisco.com/go/warranty
> > > My question is: Is it normal for my supplier to refuse to take it
> > > under warranty?
> > See above.
> > > Is there (from your experience) a chance I might get cisco to deal
> > > with it ?
> > Not likely.
> >
> > Specific information for this product's EOL is here:
> >
> > http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html
> >
> > You'll need to have a service contract associated with the device
> > (SMARTnet).
> >
> > Unfortunately for you, from that page:
> >
> > End of New Service Attachment Date: January 30, 2014
> > "For equipment and software that is not covered by a service-and-support
> > contract, this is the last date to order a new service-and-support
> > contract or add the equipment and/or software to an existing
> > service-and-support contract."
> >
> > So if you don't already have SMARTnet, you're probably out of luck.
> >
> > M.
> >
> > --
> > Michael Brown            | The true sysadmin does not adjust his behaviour
> > Systems Administrator    | to fit the machine.  He adjusts the machine
> > michael () supermathie net  | until it behaves properly.  With a hammer,
> >                          | if necessary.  - Brian
>
>
> --
> To him who is able to keep you from falling and to present you before his
> glorious presence without fault and with great joy




-- 
To him who is able to keep you from falling and to present you before his
glorious presence without fault and with great joy