RE: ARIN WHOIS for leads

[goemon () anime net]

On Fri, 26 Jul 2013, Otis L. Surratt, Jr. wrote:
> -----Original Message-----
> From: Ryan Pavely [mailto:paradox () nac net]
> Sent: Friday, July 26, 2013 8:33 AM
> To: nanog () nanog org
> Subject: Re: ARIN WHOIS for leads
>
>
> > Even the anti-spam army out there seem to ignore 'This is the abuse
> contact', and end up spamming all whois org contacts. What's the point
> in that?
>
> I agree. Most of them end up blasting all contacts which is completely
> stupid!!! That's why you see on the comment sections with many providers
> something along the lines of "Please use Abuse Handle or please send
> requests for DMCA to this handle"

Because your mail servers are broken. Because you put spamfilters on your 
abuse@ mailbox, IF you even have an abuse@, which a lot of you don't. 
Because we tried calling, and your tier1 are clueless.

Fix your mailservers. Train your staff. Staff your abuse desk. Then we'll 
talk.

If your network didn't spew sewage into peoples mailboxes, and if you 
actually took action on abusive customers, this wouldn't be a problem.

Some providers have responsive abuse desks. For the rest, well thats what 
RBL are for I guess.

-Dan