nanog mailing list archives
Friday Hosing
From: Alain Hebert <ahebert () pubnix net>
Date: Fri, 12 Jul 2013 11:44:56 -0400
Is it me or the bigger a corporation gets the more vindictive (a b-word intended) they are to customers leaving them? ------ One of my *new* customer was caught by the local "monopole" into moving their domain/site/emails/phone/oxygen supply/etc to them. But when the usual grace period stopped and they started receiving invoices that would make a loan shark go: "are you insane?!?", they decided to move. After a somewhat pleasant call to the "monopole" informing them that they are planning to divorce them in 30 days, and that it was clearly stated that since they are paying for those additional 30 days that their services wont be cut off... 15 minutes later. Boom. No domain, no site, no emails... After a rather stern call, they get their domain up, no site... After another rather stern call, they get their site up, no emails... After another rather stern call, they get... no emails. "Oh its 17:01, our support is closed for day. Is there anything else I can help you with?" On top of it that "monopole" has for their procedure to let the 5 days "AUTO-ACK" expire when they are asked to transfer a domain away from them. ( They are a reseller of tucows, and PS: it is not Tucows fault. That 5 days 'AUTO-ACK" process is there because of corporation acting like that "monopole" ) Good thing I was able to get back into their account earlier this morning and recreate their emails... Now lets hope they don't do this again until my customer get his domain back in its hands. ----- Alain Hebert ahebert () pubnix net PubNIX Inc. 50 boul. St-Charles P.O. Box 26770 Beaconsfield, Quebec H9W 6G7 Tel: 514-990-5911 http://www.pubnix.net Fax: 514-990-9443
Current thread:
- Friday Hosing Alain Hebert (Jul 12)
- RE: Friday Hosing Jason Faraone (Jul 12)
- Re: Friday Hosing Jay Ashworth (Jul 12)
- Re: Friday Hosing nanog (Jul 12)
- Re: Friday Hosing Patrick W. Gilmore (Jul 12)
- Message not available
- Re: Friday Hosing Bryan Fields (Jul 12)
- Re: Friday Hosing Patrick W. Gilmore (Jul 12)
- Re: Friday Hosing Alain Hebert (Jul 12)
- Re: Friday Hosing Nick Khamis (Jul 12)
- Re: Friday Hosing Patrick W. Gilmore (Jul 14)
- RE: Friday Hosing Tony Patti (Jul 14)
- Re: Friday Hosing Patrick W. Gilmore (Jul 12)