Re: anyone from spamhaus hanging around?

[Christopher Singhaus <csinghaus () hopone net>]

Brad,

I in no way represent Spamhaus, but as someone who has had lots of
experience with them, I can assure you that you are not blackholed.

You resolved the complaint how? Did you respond to the SBL? Did you get
an auto-acknowledgement when you did respond to the SBL?

Post up your SBL links here. Let's see what they have to say in them.

You will have a hard time trying to connect with them in any other way
aside for responding via email to the complaint.

On 9/13/2012 5:40 PM, Brad Barnett wrote:
> On Thu, 13 Sep 2012 11:17:44 -0400
> Brad Barnett <brad () gamingsolutions ca> wrote:
>
> > We've been running a clean operation for years, but recently, one of our
> > clients spammed then entire universe (using external mail servers, but
> > linking to some internal URLs).
> >
> > We've since terminated them, and such things are against our terms of
> > use.  However, we seem to have massive issues getting any response from
> > Spamhaus.  We're worried that perhaps we're just blackholed, or someone
> > is on vacation, or something to that effect.
> >
> > Right now, we're essentially crippled -- and at the same time, we
> > resolved the direct complaint a week ago.
> >
> > Does anyone have any idea as to how to contact someone at Spamhaus via
> > IM, phone, etc?  IRC channel?
> >
> > Church? ;)
> >
> > NOTE: we're not perfect, but again -- we don't allow spamming.  We force
> > unsubscribe footers on all outgoing mail clients send, we don't allow
> > SPAM as per terms of use, and we insist that clients use a list of
> > known-contacts if they do mailings. 
> >
> > EG: people they've have contact with in the past.

-- 
Christopher Singhaus,
Systems Administrator / Abuse Dept
csinghaus () hopone net *** 703-564-5400
HopOne Internet Corp. - AS 14361 - www.hopone.net

"Yesterday's weirdness is tomorrow's reason why." -Hunter S Thompson