nanog mailing list archives
Re: 365x24x7
From: Dave CROCKER <dhc2 () dcrocker net>
Date: Fri, 15 Apr 2011 13:28:20 -0700
On 4/15/2011 6:14 AM, harbor235 wrote:
If I were going to provide a 365x24x7 NOC, how many teams of personnel do I need to fully cover operations? I assume minimally you need 3 teams to cover the required 24 hr coverage, but there is off time and schedule rotation?
What is the work distribution? Do you have stable patterns of more-vs-less activity? If things are busy daytime and quiet nighttime, obviously you need different-sized teams.
Variable scheduling of staff is often deemed more fair, but I think it makes things less stable. People are constantly having to change their life.
A simple model has 3 teams over weekdays/nights, leaving you with weekends, holidays and vacations.
I was a part-time operator during college. Full-timer shifts were 3 people; maybe 2 for graveyard.
There were 3-5 of us covering things for that added time. But, then, the major operations were purely daytime, during the week. Graveyard shift was quiet enough that we surreptitiously bought a cot...
d/ -- Dave Crocker Brandenburg InternetWorking bbiw.net
Current thread:
- Re: 365x24x7, (continued)
- Re: 365x24x7 Peter Hicks (Apr 15)
- Re: 365x24x7 Charles Mills (Apr 15)
- Re: 365x24x7 Steve Clark (Apr 15)
- Re: 365x24x7 Alex Brooks (Apr 15)
- RE: 365x24x7 Sanders, Randall K (Apr 15)
- Re: 365x24x7 Tony Finch (Apr 15)
- Re: 365x24x7 harbor235 (Apr 15)
- Re: 365x24x7 Paul Graydon (Apr 15)
- Re: 365x24x7 Jay Ashworth (Apr 17)
- Re: 365x24x7 Robert Bonomi (Apr 15)
- Re: 365x24x7 Dave CROCKER (Apr 15)
- Re: 365x24x7 Bill Stewart (Apr 17)
- Re: 365x24x7 Adam Atkinson (Apr 17)
- Re: 365x24x7 Wayne Lee (Apr 17)
- Re: 365x24x7 Skeeve Stevens (Apr 17)
- Re: 365x24x7 Barry Shein (Apr 17)
- Re: 365x24x7 John Levine (Apr 17)
- Re: 365x24x7 Adam Atkinson (Apr 17)
- Re: 365x24x7 Michael Young (Apr 17)
- Re: 365x24x7 Bill Stewart (Apr 17)
- Re: 365x24x7 Jeroen van Aart (Apr 21)
- Re: 365x24x7 Jeffrey Lyon (Apr 21)