nanog mailing list archives
Re: reporting physical plant damage to AT&T?
From: Warren Bailey <wbailey () gci com>
Date: Thu, 25 Nov 2010 20:23:45 -0900
Our fiber optic system is on every maritime map in existence, along with our Network Operations Control Center's phone number. We still get the occasional oops from a rouge fisherman who decides his net must be caught on something else. Unfortunately, as they say - You can't fix stupid. And just as a side note, AT&T should send you a check. I do not doubt they would have spent hours and hours trying to troubleshoot circuits somewhere scratching their heads all Thanksgiving evening. Consider yourself one of the rare ones, because I know we rarely (read: Not, Ever) get calls from concerned customers about Ped's being knocked over. If anything it's a guy sitting in a backhoe wondering what that there black wire is doin' in his yard. Have a good Thanksgiving. :) //warren Warren Bailey | RF Engineer General Communication, Inc. 2550 Denali St. Suite 700 Anchorage, AK 99503 907.868.5911 desk 907.903.5410 mobile 907.947.7616 followme http://www.gci.com On 11/25/10 2:58 PM, "Paul Vixie" <vixie () isc org> wrote:
From: "Robert Glover"<robertg () garlic com> Date: Thu, 25 Nov 2010 15:02:42 -0800 Try calling 1-800-332-1321. It is a general repair number for POTS and DSX circuits. They are clueful, and if they aren't the right people to call, they will likely be able to point you in the right direction.thanks, that did it. i tried every other 800 and 866 number folks could send me and this was the first one that i tried that was answered by a human (in st louis) who then transferred me to a call center in california who asked me my circuit number but then took my report anyway. nice folks. i think all of us who place infrastructure in places away from our offices should label them clearly as to who to call if they get hit by cars, or if not that, make sure google will tell observers how to find us.
Current thread:
- reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Robert Glover (Nov 26)
- Re: reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Warren Bailey (Nov 26)
- Re: reporting physical plant damage to AT&T? Justin M. Streiner (Nov 26)
- Re: reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Kevin Oberman (Nov 26)
- Re: reporting physical plant damage to AT&T? Warren Bailey (Nov 26)
- Re: reporting physical plant damage to AT&T? Robert Glover (Nov 26)