Re: experience with equinix exchange

[Owen DeLong <owen () delong com>]

On Nov 20, 2010, at 1:48 AM, George Bonser wrote:

> I haven't had any specific problems with them but they are a bit
> retentive when it comes to doing certain things.  There was the RMA
> module that arrived one day.  You have to initiate a "shipping ticket"
> when you think something might arrive.  In other words, you must open a
> ticket with them BEFORE something arrives there which can sometimes be a
> bit difficult when you are building out a new facility as you have no
> idea who is going to ship what when.  They have eased up on that a
> little in the past few months, at least at 11 Great Oaks.  Not a
> showstopper, just a bit of a pain in the hips, one more little thing
> that needs doing and is easily overlooked.
I have found that you can (if you call the NOC rather than using their
portal) explain "We're expecting a whole lot of stuff from the following
vendors over the next <n> days." and that works just fine for the
shipping ticket problem when you're building out a new facility.

Trying to do this through their portal, well, down that path lies
madness.

> After I replaced that module I went to drop it off at the shipping area,
> it came with a return shipper so there wasn't really anything needed
> beyond them handing the box to the UPS guy next time he came by ...
> another remote hands ticket required for me to hand them a box and for
> them to hand the box to someone else.  I suppose I could have dropped it
> off myself at a UPS bin on the way home.
Depending on the type of UPS call tag, uh, yeah... Maybe.

Yes, Equinix is anal about wanting a ticket for everything. This isn't a
bad thing in a datacenter provider IMHO. It means nothing falls through
the cracks because you have a record of everything you expected them
to do.

> BUT, I am overall very pleased with the facility and the operation.
> There are little quirky things that make it somewhat of a pain but in my
> experience each provider has their own quirks.  At least I can take my
> modules in there in the cardboard box, unlike Savvis at 4700 Old
> Ironsides where they have a box cop who won't allow a speck of cardboard
> past the sign-in window.
ROFL Yep... It's even more annoying when you know why.

Owen

> > -----Original Message-----
> > From: Ryan Finnesey [mailto:ryan.finnesey () HarrierInvestments com]
> > Sent: Friday, November 19, 2010 7:42 PM
> > To: Robert E. Seastrom; Justin Horstman
> > Cc: Mehmet Akcin; nanog () nanog org
> > Subject: RE: experience with equinix exchange
> >
> > I would like to know the issues as well because we are looking to
> going
> > into at least 4 of their centers.
> > Cheers
> > Ryan
> >
> >
> > -----Original Message-----
> > From: Robert E. Seastrom [mailto:rs () seastrom com]
> > Sent: Friday, November 19, 2010 3:30 AM
> > To: Justin Horstman
> > Cc: nanog () nanog org; Mehmet Akcin
> > Subject: Re: experience with equinix exchange
> >
> >
> > Paul is pretty clueful; I think he was asking for specifics as to what
> > the layer 8/9 issues are at Equinix, rather than an explanation of
> what
> > layer 8 and 9 means.
> >
> > "Fly Fast",
> >
> > -r
> >
> >
> > Justin Horstman <justin.horstman () gorillanation com> writes:
> >
> > > 8 users
> > > 9 politics and policies
> > >
> > > > -----Original Message-----
> > > > From: Paul WALL [mailto:pauldotwall () gmail com]
> > > > Sent: Thursday, November 18, 2010 10:55 AM
> > > > To: Mehmet Akcin
> > > > Cc: nanog () nanog org
> > > > Subject: Re: experience with equinix exchange
> > > >
> > > > What are the layer 8-9 issues?
> > > >
> > > > Drive Slow,
> > > > Paul Wall
> > > >
> > > > On Thu, Nov 18, 2010 at 12:50 AM, Mehmet Akcin <mehmet () akcin net>
> > > > wrote:
> > > > > On Nov 18, 2010, at 12:48 PM, Shacolby Jackson wrote:
> > > > >
> > > > > > Has anyone had any experience (good or bad) with their exchange
> > at
> > > > any of
> > > > > > their major datacenters, especially Great Oaks? We're wondering
> > if
> > > > people
> > > > > > really love or hate it.
> > > > > >
> > > > > > -shac
> > > > >
> > > > >
> > > > > Equinix does a fair job running 7 layers , however the layer8 and
> > > > layer9 seem the lacking part
> > > > > which could have been improved greatly. in Great Oaks / SJC ,
> they
> > > > seem to be the largest IX
> > > > > per
> > https://www.peeringdb.com/private/exchange_view.php?id=5&peerParticip
> > > > an tsPublicsOrder=Sorter_policy&peerParticipantsPublicsDir=DESC
> > > > > so being there while you are in that location seems good, and
> they
> > > > are reliable.
> > > > > mehmet