RE: Need to talk to Charter email contact

[Eric J Esslinger <eesslinger () fpu-tn com>]

And a followup I've got someone in their mail group and we're working on clearing up the issue.

Thank you everyone for the replies and help.

__________________________
Eric Esslinger
Information Services Manager - Fayetteville Public Utilities
http://www.fpu-tn.com/
(931)433-1522 ext 165



> -----Original Message-----
> From: Eric J Esslinger [mailto:eesslinger () fpu-tn com]
> Sent: Friday, March 26, 2010 1:54 PM
> To: 'nanog () nanog org'
> Subject: Need to talk to Charter email contact
>
>
> Good afternoon, I'm looking for some cluefull help from
> someone at Charter. I've got a static IP customer unable to
> deliver mail to charter.net customers and I can get no help
> trying to get in through the 'front door' of tech support.
> I've been forwarded to the residential spanish technicians 3
> times so far to get rid of me. Customer is unable to get any
> connection to ib1.charter.net on port 25 thus is unable to
> use the unblock () charter net<mailto:unblock () charter net>
> method of clearing this up. The few people I've talked to
> that understand what I'm talking about say that his
> connection timing out is 'impossible to be an issue on the
> Charter side', but there is no block preventing his email on
> our side (and he can successfully send to aol, bellsouth,
> hotmail, gmail, yahoo, comcast, etc..) DNS is configured with
> mx, forward and reverse records properly setup.
>
> Can contact me off list by phone or email. Thanks in advance.
> __________________________ Eric Esslinger Information
> Services Manager - Fayetteville Public Utilities
> http://www.fpu-tn.com/ (931)433-1522 ext 165
>
> ________________________________
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