Re: XO feedback

[todd glassey <tglassey () earthlink net>]

 On 7/2/2010 10:47 PM, Jared Geiger wrote:
> On Fri, Jul 2, 2010 at 7:04 PM, Adam Rothschild
> <asr+nanog () latency net<asr%2Bnanog () latency net>
> > wrote:

How many co-lo centers do they operate and where are they ? - Curiosity
on my part.

Todd

> > Here in the New York Metro, XO's collocation offering is pretty solid.
> > No frills, but competently managed, and offered under a reasonable
> > pricing model for retail collocation.
> >
> > I've had similarly positive experiences with their transport side of
> > the house.  I've not looked at the IP product...
> >
> > I certainly belive the negative XO feedback shared; having heard
> > similar, it would seem there's definite potential to be treated as
> > merely a number.  At the same time, our experience has been great, and
> > I'd happily recommend them.  I think the quality of your XO customer
> > experience is directly proportional to the caliber of your account
> > team, along with your ability to vendor-manage and assemble a suitable
> > escalation matrix.
> >
> > As for the Savvis suggestion, I'm not sure I'd agree.  We're in 2010,
> > yet they continue to maintain a fair number of gigabit-sized peering
> > interfaces, seemingly operating at or close to capacity.
> >
> > HTH,
> > -a
> In the DC Market I can provide this input:
>
> Voice PRIs - Apparently they don't realize they can provide CNAM service and
> will argue that CallerID Name is not available from XO at all.
>
> Voice SIP - They had a major DID outage this year for 8 to 12 hours that was
> nationwide.
>
> Point to Point DS3 - 3 or 4 complete failures in the past year. They then
> failed to work with the local ILEC to arrange a time to meet and test
> equipment. If I buy a circuit from XO, I don't expect to have to call Qwest
> and Verizon to organize engineers. I'm paying XO to do that for me. Each
> outage was on average 3 days long.
>
> In the Las Vegas Market:
>
> Flex T1 - Internet latency was extremely high. However they did install the
> circuit in 2 weeks.
>
> Usually the pricing is very good and this makes it hard to weigh all the
> cons.
>
> ~Jared