NOC Best Practices

[Kasper Adel <karim.adel () gmail com>]

Hello Everyone,

I am currently working on building a NOC so i'm looking for
materials/pointers to Best Practices documented out there.

On the top of my head are things like:

1) Documenting Incidents and handling them
2) Documenting Syslog messages
3) Documenting Vendor Software Bugs
4) Shift to Shift Hand over procedures
5) Commonly used scripts for monitoring
6) Frequently testing High Availability
7) Capturing config changes.
....etc

I can see that this is years of experience but i am wondering if any of this
was captured some where.

Thanks,
Kim