nanog mailing list archives
Re: qwest outage no notice
From: Martin Hannigan <martin () theicelandguy com>
Date: Sat, 9 Jan 2010 16:39:22 -0500
On Sat, Jan 9, 2010 at 9:37 AM, Paul Wall <pauldotwall () gmail com> wrote:
On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-nanog () tiedyenetworks com> wrote:We just had a qwest outage of about 2 mins at 1:41am pst. When I calledtoreport it I was told it was a 200+ emergency software upgrade due to a security concern, and that we will get a notice later after the fact.That's not a maintenance, that's an outage. I hope everybody impacted on this list is claiming SLA. Drive Slow, much like the M40, Paul Wall
SLA for what? < 2m of outage time related to an emergency maintenance event? I don't think so. Most agreement language covers this kind of event. You'll be lucky if you can badger your account team into a free dinner and/or some free beer for it. -M< -- Martin Hannigan martin () theicelandguy com p: +16178216079 Power, Network, and Costs Consulting for Iceland Datacenters and Occupants
Current thread:
- RE: qwest outage no notice, (continued)
- RE: qwest outage no notice Dylan Ebner (Jan 07)
- RE: qwest outage no notice Jason Shearer (Jan 07)
- Re: qwest outage no notice Chris Adams (Jan 07)
- Re: qwest outage no notice Steven Saner (Jan 07)
- Re: qwest outage no notice Chris De Young (Jan 07)
- Re: qwest outage no notice Bret Clark (Jan 07)
- RE: qwest outage no notice Greg Olson (Jan 07)
- Re: qwest outage no notice Paul Wall (Jan 09)
- Re: qwest outage no notice Mike (Jan 09)
- Re: qwest outage no notice Bob Bradlee (Jan 09)
- Re: qwest outage no notice Martin Hannigan (Jan 09)
- Re: qwest outage no notice virendra rode (Jan 09)
- Re: qwest outage no notice Mike (Jan 09)
- Re: qwest outage no notice Scott Weeks (Jan 07)
- Re: qwest outage no notice Jack Bates (Jan 08)