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Re: Arrogant RBL list maintainers
From: Michelle Sullivan <matthew () sorbs net>
Date: Thu, 17 Dec 2009 00:14:00 +0100
Niels Bakker wrote:
* matthew () sorbs net (Michelle Sullivan) [Wed 16 Dec 2009, 17:41 CET]: [..]..... The obvious answer is if you have signed SLAs then you should adhere to those SLAs as a minimum and give better service if time allows... Hands up those who have an SLA (free or not) with an RBL maintainer... I don't expect to see any hands...How much would you charge a company for it to get taken off immediately after it hits your list?
Nothing. I don't believe in such a practice because it would be fraught with the danger of being accused of pandering to spammers, extortion and blackmail. Its bad enough requiring a donation to charity for expedited delisting of just the spam DB entries.
As for an SLA the only type I would consider (hypothetically) is a "we will provide a phone/pager number for you to call" or "we will answer your ticket by email within x hours" type SLA. In either case there would be a clause the states clearly that the SLA does not provide any sort of guaranteed delisting.
MichellePS: Have been asked to take this off list by someone who didn't identify themselves as a list manager, but they did it politely and I respect that, so all future replies from me to this thread will be offlist. Please feel free to reply to me *offlist*. Thanks.
Current thread:
- Re: Arrogant RBL list maintainers, (continued)
- Re: Arrogant RBL list maintainers John Levine (Dec 09)
- Re: Arrogant RBL list maintainers Michael Holstein (Dec 10)
- Re: Arrogant RBL list maintainers Steven Champeon (Dec 10)
- Re: Arrogant RBL list maintainers Michael Holstein (Dec 10)
- RE: Arrogant RBL list maintainers Frank Bulk (Dec 09)
- Re: Arrogant RBL list maintainers Chris Edwards (Dec 10)
- Re: Arrogant RBL list maintainers Tony Finch (Dec 10)
- Re: Arrogant RBL list maintainers Ronald Cotoni (Dec 10)
- Re: Arrogant RBL list maintainers Michelle Sullivan (Dec 16)
- Re: Arrogant RBL list maintainers Niels Bakker (Dec 16)
- Re: Arrogant RBL list maintainers Michelle Sullivan (Dec 16)
- Re: Arrogant RBL list maintainers John Levine (Dec 09)
- Re: Arrogant RBL list maintainers Michael Holstein (Dec 09)
- RE: Arrogant RBL list maintainers Frank Bulk (Dec 09)
- RE: Arrogant RBL list maintainers Mikael Abrahamsson (Dec 09)
- RE: Arrogant RBL list maintainers Sam Hayes Merritt, III (Dec 10)
- Re: Arrogant RBL list maintainers Dave CROCKER (Dec 10)
- Re: Arrogant RBL list maintainers Steven Champeon (Dec 10)
- Re: Arrogant RBL list maintainers Sven Olaf Kamphuis (Dec 10)
- Re: Arrogant RBL list maintainers Raymond Dijkxhoorn (Dec 10)
- Re: Arrogant RBL list maintainers Sven Olaf Kamphuis (Dec 10)