MAAWG BCP on something very similar Re: Interpersonal skills needed for Network Engineers

["Suresh Ramasubramanian" <ops.lists () gmail com>]

On Feb 17, 2008 12:17 PM, Henry Linneweh <hrlinneweh () sbcglobal net> wrote:
> Funny that this issue came up, I recently took a class in Interpersonal
> Communications,
> which are essential in the "New Workforce", I highly recommend such classes

MAAWG came out with a doc on bcp for managing an abuse desk .. talks a
lot of hard / tech skills specific to abuse desking (or hell, to NOC,
tech support etc), and also soft skills (motivation, career path etc)

Might prove an interesting read:
http://www.maawg.org/about/publishedDocuments/Abuse_Desk_Common_Practices.pdf

srs