Re: Interpersonal skills needed for Network Engineers

["Kim Onnel" <karim.adel () gmail com>]

Can somebody please take Audio or Video captures if possible please.

Thanks,
Kim

On Feb 17, 2008 2:11 AM, Joel Jaeggli <joelja () bogus com> wrote:

> There is a topical tutorial for people attending nanog 42 sunday
> afternoon...
>
> http://www.nanog.org/mtg-0802/zwicky.html
>
> Bill Nash wrote:
> > On Sat, 16 Feb 2008, Kim Onnel wrote:
> >
> > > I am looking for defining what are skills needed in people that will
> > > work in
> > > an ISP's operational/NOC environment as Network Engineers.
> > >
> > > In my humble experience, i have came across people that i just feel
> > > they are
> > > not right for such technical jobs, people would act and take their
> golden
> > > fingers to the devices without logic and others who has more of a
> > > structured
> > > approach to solving problems and thinking, some that will crank under
> > > pressure and just loose it and others who will act rationally.
> > >
> > > Please correct me if i am wrong and if you believe such skills could be
> > > gained by time/training?
> >
> > I think you're talking very generally about the 'cowboy' type of
> > operators who will reboot first, and then troubleshoot if that doesn't
> > fix it. There are also the territorial types who feel threatened in the
> > face of outside ideas or questions.
> >
> > Speaking as a volatile loudmouth (in recovery), I do think that
> > interpersonal skill training, or at least practice, is useful for folks
> > to be able to inter-operate both with other people, and other network
> > operators. The single most useful troubleshooting skill anyone can bring
> > to the table is a good pair of ears and a willingness to use them. With
> > that as a base, you can move on to good teamwork and best practices.
> >
> > As cliche as it may seem, I readily recommend 'Negotiating for Dummies'
> > as reading for anyone who doesn't want to be the person that no one can
> > work with. It works great when given as an anonymous gift, too.
> >
> > - billn