Re: postini contact?

[Ken A <ka () pacific net>]

King Spook wrote:
> On Tue, Dec 16, 2008 at 9:36 PM, Frank Bulk <frnkblk () iname com> wrote:
> > I've only had to call them once (turned out to be our problem) but they were
> > reasonably helpful.  If I had to compare it to any other freemail provider,
> > I would have to say Postini was fantastic.
> >
> > Frank
>
> [Sorry for the semi-hijack.]
>
> I assume you're a big org of some sort?
> What are they like for little people?
>
> (I was toying with setting them up for some management consultants I
> know who were having a spam problems; but I heard some hearsay that
> support was poor unless you're a large player, and that made me a
> little uncomfortable regarding making the recommendation.)

We are a small ISP. Postini (now owned by Google) asks service providers 
to do support for their own customers, and service provider may escalate 
to Postini support if needed. End users don't get Postini support.

We use them for spam filtering. They are pretty good at what they do. 
Our customers' only legitimate complaint with them is that they have a 
4000 character limit on the total number of characters in whitelisted 
addresses, so some customers are forced to whitelist whole domains.

We've asked Postini to increase this limit, and they've 'passed it on to 
the development team', but that has been over 2 years ago and the limit 
is still there. I realize whitelist matching can be expensive code.

Ken


--
Ken Anderson
http://www.pacific.net/