Re: Abuse procedures... Reality Checks

["Scott Weeks" <surfer () mauigateway com>]

--- rsk () gsp org wrote:
On Wed, Apr 11, 2007 at 03:44:01PM -0400, Warren Kumari wrote:

> The same thing happens with things like abuse -- it is easy to deal  
> with abuse on a small scale. It is somewhat harder on a medium scale  
> and harder still on a large scale -- the progression from small to  
> medium to large is close to linear. 

: First, I don't buy this.  I think dealing with abuse is *much*
: easier for large operations than small.

The original email I sent was about *how* you deal with it.  J. Oquendo vociferously defended his position when he 
finally got around to saying, "...if someone cannot get out somewhere, they're obviously going to get in touch with me 
as to why. Once this is done, it is explained [...] I've always contacted someone [...] after about 3 attempts at 
getting someone to assess their network..."

I said this doesn't scale even to hundreds of thousands of customers much less higher numbers.  There are definitely 
scaling issues with this method of dealing with abuse.   You can't just hire more phone monkeys linearly to the number 
of customers you have. 

<snip>

: Second, I don't really care how hard it is.   It's YOUR network, YOU
: built it, YOU plugged it into our Internet: therefore, however hard
: it is, it's YOUR problem.  Fix it.

Not always.  I have inherited various networks over the years that were already built by folks that didn't care.  You 
do the best you can to get it to as good a network as possible, but you never completely reach the goal of "good".  

Additionally, upper management gives or takes away manpower many times without the understanding of what 'should' be 
done to be a good netizen and this defines how much effort can be spent on fixing the problems.    The only thing a 
person can really do is quit and move on.  That's not always an option.  There're very few interesting-to-operate 
networks here in Hawaii.  So, you focus on the top priorities: keeping the current customers and getting more by 
operating the network in as efficient a manner as possible.  Myself, I work outside business hours to try to be a good 
guy, fix stuff and serve the Hawaiian community in an altruistic manner, but there's only so much stuff one person can 
do.

<snip>

scott