nanog mailing list archives
RE: decline of customer service
From: "Brian Johnson" <bjohnson () drtel com>
Date: Tue, 26 Sep 2006 16:35:17 -0500
-----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of Philip Lavine Sent: Monday, September 25, 2006 11:50 PM To: nanog Subject: decline of customer service Times have changed, My experience has been recently that ISP's and ASP's have dramatically malnourished their first level support staff which in turn has created a resentful and lazy second teir. I am sick of the "It must be your network/cabling/CPE" attitude that I am getting from some teir 1 ISP's. I sick of replacing CSU's and checking extended demarcs while some clown in the POP is re-seating cards in the mux. Moreover stop accusing my network of latency issues. I ran the packet capture 100 times and the client is still send a FIN. The reason your application is slow is because your programmers think sockets are something you plug a can opener into. Finally, YOU are my vendor. I pay you money for exceptional service. Thank you for your time.
Uh.... OK. Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP? :-P Brian
Current thread:
- decline of customer service Philip Lavine (Sep 25)
- <Possible follow-ups>
- RE: decline of customer service Brian Johnson (Sep 26)