nanog mailing list archives
Re: Quarantine your infected users spreading malware
From: Jim Segrave <jes () nl demon net>
Date: Thu, 2 Mar 2006 12:04:27 +0100
On Wed 01 Mar 2006 (11:42 -0600), Jack Bates wrote:
Christopher L. Morrow wrote: <snip>agreed, punting this problem to the helpdesk makes the helpdesk manager grab his gun(s) and find the security wonk that put a hurtin' on his numbers :) Also, it costs lots of money, which isn't generally a good plan.Do you find that web redirection actually stems the flow of calls to the helpdesk? We find that anything out of the normal usually results in a customer calling the helpdesk just because they weren't expecting it. We found this to be true of email notifications as well. The other issue is, of course, differing what we are doing with those thousands of annoying ads that make users believe they are infected.
Yes, it reduces, but does not stop the number of calls. More importantly, because the customer can still access sites such as MS update, Norton, McAfee, Housecall etc, even while quarantined, those people who call the helpdesk can get directed to the "how to fix it page" rapidly, so the calls stay shorter. -- Jim Segrave jes () nl demon net
Current thread:
- Re: Quarantine your infected users spreading malware David Nolan (Mar 01)
- Re: Quarantine your infected users spreading malware Jack Bates (Mar 01)
- Re: Quarantine your infected users spreading malware David Nolan (Mar 01)
- Re: Quarantine your infected users spreading malware Bill Nash (Mar 01)
- Re: Quarantine your infected users spreading malware David Nolan (Mar 01)
- <Possible follow-ups>
- Re: Quarantine your infected users spreading malware JP Velders (Mar 01)
- Re: Quarantine your infected users spreading malware Christopher L. Morrow (Mar 01)
- Re: Quarantine your infected users spreading malware Jack Bates (Mar 01)
- Re: Quarantine your infected users spreading malware David Nolan (Mar 01)
- Re: Quarantine your infected users spreading malware Christopher L. Morrow (Mar 02)
- Re: Quarantine your infected users spreading malware Jim Segrave (Mar 02)
- Re: Quarantine your infected users spreading malware Jim Segrave (Mar 02)
- Re: Quarantine your infected users spreading malware Christopher L. Morrow (Mar 01)
- Re: Quarantine your infected users spreading malware Jack Bates (Mar 01)
- Re: Quarantine your infected users spreading malware Jim Segrave (Mar 02)
- Re: Quarantine your infected users spreading malware Robert E . Seastrom (Mar 02)
- Re: Quarantine your infected users spreading malware Niels Raijer (Mar 02)
- Re: Quarantine your infected users spreading malware Robert E . Seastrom (Mar 02)