Re: Common Carrier Question

[david raistrick <drais () atlasta net>]

On Fri, 14 Apr 2006, Derek J. Balling wrote:

> From reading that, though, it looks like the ISP in question also has its own 
> telephone product (after all, the quote in the article is that they are a 
> "North Carolina service provider that calls itself the '17th largest phone 
> company' in the US"


They do.  I dealt with them as a customer once. (had a server hanging off 
one of their business dsl packages...the dsl was down for 4 weeks...)

They do phone service in a lot of the coastal areas from Brunswick, GA up 
into NC, mostly in the areas that bellsouth isn't in.  They have a lot of 
different names, all part of the Madison River conglomerate.   They have 
cable companies, ISPs, and telcos.


Warning if you ever have to deal with them:  Level 1 tech support knows 
jack, and has no way to get ahold of Level 2, or anyone else.  "All we can 
do is send an email through our ticket system..."

I wound up calling home phone numbers for various company officials 
leaving voicemail.  And what do you know, less than 24 hours later the 
circuit was back up...


---
david raistrick        http://www.netmeister.org/news/learn2quote.html
drais () atlasta net             http://www.expita.com/nomime.html