RE: outage/maintenance window opinion

["Howard, W. Lee" <L.Howard () stanleyassociates com>]

> -----Original Message-----
> From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On 
> Behalf Of Luke Parrish
> Sent: Wednesday, March 30, 2005 11:29 AM
> To: Pete Templin
> Cc: nanog () nanog org
> Subject: Re: outage/maintenance window opinion
>
>
>
> In this situation we were expecting to be done for the 
> majority of the 
> maintenance window, but yes I see your point. However I block 
> out a 3 hour 
> window for maintenance because the activities I am performing on the 
> network could easily cause a longer service outage than 
> planned as we all 
> know. So if I plan for a 4 hour window but only expect 20 minutes of 
> downtime that actually turns into 3 hours, as long as it is 
> inside the 
> maintenance window specified then it should not go against 
> outage minutes. 
> It was done in the window for a reason...
>
> ??
> Luke

I'd agree that as long as it's back up before the end of the window,
you're covered.  However, if the outage extends beyond the end of the
window, I would take the the position that made me look worst.  That
shows how seriously you take your maintenance window, and I think this
kind of integrity gives you credibility later.

Lee


> At 02:05 PM 3/28/2005, Pete Templin wrote:
> > Luke Parrish wrote:
> > > Trying to get clarification on an issue.
> > > Maintenance/outage window is 2:00AM to 5:00AM, during the window the
> > > router we are working on fails and does not come back 
> online until 8:00AM.
> > >  From a outage reporting/documentation standpoint is the 
> outage start 
> > > time 2:00AM or 5:01AM since 5:01AM is when the maintenance 
> window and 
> > > planned outage was over...
> >
> > To a small degree, it depends on how long you anticipated 
> the outage to
> > be.  Were you expecting a three-hour tour^h^h^h^houtage, or 
> something 
> > shorter but opened a big window to give you flexibility on 
> when to do 
> > it?  I would say that a fifteen-minute expected impact means 
> the outage 
> > started at 2:15AM (or fifteen minutes after your work 
> interrupted services).
> > My $0.005,
> >
> > pt
>
> Luke Parrish
> Centurytel Internet Operations
> 318-330-6661