Re: Vonage service suffers outage

[Randy Bush <randy () psg com>]

> > Amidst all the hoopla w.r.t. "port blocking" their service,
> > this outage couldn't have come at a worse time, methinks.
> >
> > The outage on Friday "left about half of its 500,000
> > subscribers without phone service for about 45 minutes"
> > and "... was caused by a glitch with a software upgrade
> > on Thursday night."
> >
> > http://www.detnews.com/2005/technology/0503/07/tech-109316.htm
>
> Nice story, but it doesn't explain why they had a similar looking outage
> at roughly the same time the day before.  Maybe it wasn't quite the "first
> issue" they've ever had related to software upgrades.

of course none of us have ever had customer-affecting 'issues'
with software upgrades, system outages, ...

that's what makes this so newsworthy

randy