nanog mailing list archives
RE: Regarding panix.com
From: "Bruce Tonkin" <Bruce.Tonkin () melbourneit com au>
Date: Mon, 17 Jan 2005 18:33:57 +1100
Hello All, I have had a few emails regarding a perception that we have limited support to deal with issues such as panix.com, so I will just set the record straight. We provide a standard first level retail customer service line 24 hours by 5.5 days. (which gives business hours service in all world time zones). We provide 24 hour by 7 day customer service for resellers (typically ISPs, web hosting companies etc). We provide 24 hour by 7 day second level technical operations support. Most major registrars and ICANN have direct contacts into the technical parts of Melbourne IT. I received notification from several parties via email (but I don't read email 24 hours a day). We are looking at our processes to ensure that incidents such as occurred with panix.com can be addressed more quickly within Melbourne IT, and also checking to ensure that an appropriate number of external people have access to the right contacts at Melbourne IT to fast track serious issues. Regards, Bruce Tonkin Chief Technology Officer Melbourne IT
Current thread:
- Regarding panix.com Bruce Tonkin (Jan 16)
- Re: Regarding panix.com Steve Sobol (Jan 16)
- Re: Regarding panix.com Richard Cox (Jan 16)
- <Possible follow-ups>
- RE: Regarding panix.com Bruce Tonkin (Jan 16)
- Re: Regarding panix.com Matthew Sullivan (Jan 17)
- Re: Regarding panix.com Steve Sobol (Jan 19)
- Re: Regarding panix.com Matthew Sullivan (Jan 21)
- Re: Regarding panix.com Matthew Sullivan (Jan 17)
- Re: Regarding panix.com Steve Sobol (Jan 19)
- RE: Regarding panix.com Bruce Tonkin (Jan 17)
- Re: Regarding panix.com George William Herbert (Jan 17)
- RE: Regarding panix.com Bruce Tonkin (Jan 17)