Re: Teaching/developing troubleshooting skills

["John Neiberger" <John.Neiberger () efirstbank com>]

> It's also important that one avoid:
>
> * The faulty assumption there is but one problem
> * Incorrectly-formed causal relationships (NANOG-L has some
>  examples of these)
> * Making too many changes in one iteration
> * Attempting to tackle a system with more unknowns than are
>  absolutely necessary.

These words should be hanging on a wall in every IT department. You
wouldn't believe how many times I've had to gently correct someone
because of these mistakes, particularly the first two. 

John
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