ATTN: Anyone with RBL clue at att.net

[Ben Browning <benb () theriver com>]

Something must be highly broken at ATT. I have been receiving tons of 
emails in response to a Usenet posting I made months ago asking if anyone 
knew how to get out of att.net's private RBL.

The procedure:

What I did:

Called the contact in the whois record...
   Administrative Contact, Technical Contact:
      GNMC  (VXGTRUVDOO)                rm-hostmaster () ems att com
      3324 Hollenberg
      Bridgeton, MO 63044
      US
      314-264-9672 fax: 281-664-9975

Asked for their abuse department. Kept asking and calling back and leaving 
messages, etc, until finally I got a response. It took me several days.

AT&T - please document the removal procedures on your website immediately. 
You are apparently doing some very heavyhanded blocking and professionalism 
demands you at least give admins some recourse to figure out why they are 
blocked and how to fix their problems.

~Ben
---
   Ben Browning <benb () theriver com>
      The River Internet Access Co.
         WA Operations Manager
1-877-88-RIVER  http://www.theriver.com