nanog mailing list archives
Re: What do you want your ISP to block today?
From: Rob Thomas <robt () cymru com>
Date: Wed, 3 Sep 2003 16:30:35 -0500 (CDT)
Hi, Johannes. ] Its hard these days. But I HIGHLY recommend for everyone to get out of ] your server closets, enjoy the sun, and talk to non-techies once in a ] while. Or: spend a couple hours answering the front end customer support ] calls if you can't remember where you parked your car. While non-techies can be a support challenge, I find the greatest challenges and demands come from the very techie customers. These are the same customers that don't want to hear "the outage happened because we put a new filter on the peering router...to protect you from outages caused by worms!" Although it sounds logical to say "some filters are better than no filters," this presumes that "some filters" have no adverse side effects. We all know better. Bugs aren't restricted only to products from Redmond, typos happen, and the performance hit can be quite painful. You say that putting these filters in place will reap financial reward? Where is the data to support that theory? Most contracts include credit or refund clauses if the link goes down or if the performance doesn't meet a certain level. Failure to meet these clauses results in credits to the customer, refund to the customer, or the customer leaving for a competitor. Convincing a business to take a risk - a *fiscal* risk - isn't as easy as saying "this will stop worms." All of the cost data I've seen related to worms is either clearly overblown or is based on a paucity of data. I'm not saying these things don't have a cost; I am saying that the cost hasn't been realistically quantified. Of course all of this is hand-waving until the market places security above other requirements, such as increased performance and shiny new features. Thanks, Rob. -- Rob Thomas http://www.cymru.com ASSERT(coffee != empty);
Current thread:
- Re: What do you want your ISP to block today?, (continued)
- Re: What do you want your ISP to block today? Gerardo Gregory (Sep 03)
- Re: What do you want your ISP to block today? Jack Bates (Sep 04)
- Re: What do you want your ISP to block today? alex (Sep 03)
- Re: What do you want your ISP to block today? Johannes Ullrich (Sep 03)
- Re: What do you want your ISP to block today? Petri Helenius (Sep 03)
- Re: What do you want your ISP to block today? Johannes Ullrich (Sep 03)
- Re: What do you want your ISP to block today? Petri Helenius (Sep 03)
- Re: What do you want your ISP to block today? Johannes Ullrich (Sep 03)
- Re: What do you want your ISP to block today? Christopher L. Morrow (Sep 03)
- Re: What do you want your ISP to block today? Johannes Ullrich (Sep 03)
- Re: What do you want your ISP to block today? Rob Thomas (Sep 03)
- Re: What do you want your ISP to block today? Petr Swedock (Sep 03)
- Re: What do you want your ISP to block today? Johannes Ullrich (Sep 03)
- Real network failure causes Was: What do you want your ISP to block today? Ian Mason (Sep 04)
- Re: Real network failure causes Was: What do you want your ISP to block today? Joe Abley (Sep 04)
- RE: What do you want your ISP to block today? David Schwartz (Sep 03)
- Re: What do you want your ISP to block today? Owen DeLong (Sep 03)
- Re: What do you want your ISP to block today? [OT] Gabriel (Sep 03)
- Re: What do you want your ISP to block today? Randy Bush (Sep 03)
- Re: What do you want your ISP to block today? alex (Sep 03)
- Re: What do you want your ISP to block today? William Devine, II (Sep 03)