Re: AOL fixing Microsoft default settings

[Daniel Golding <dgolding () burtongroup com>]

I¹m not sure ³outrage² is the appropriate way to describe this. AOL is
probably looking at this from the support point of view.

They get a certain number of support calls complaining about messenger
service spam/trickery. The will get many fewer calls complaining that the
messenger service has been shut off. The end result is that they save
themselves a good bit of money, while helping out a large percentage of
their customer base who has the bad luck of being saddled with an inferior
OS ­ good for them! It would be a mistake to confuse AOL¹s subscriber base
with NANOG¹s subscriber base. That which would outrage some of us is seen as
a great boon to other sets of users. There is no ³one size fits all² here.

When one connects to an online service (which AOL is, rather than being just
an ISP, although they do that too) or when one connects to a corporate LAN
with a VPN client, they have to accept that there may be some alterations of
the local environment. This is a reality of today¹s security situation as it
intersects with inferior desktop OS¹s. There are always other solutions for
those who feel that these sort of alterations are unpalatable.

-- 
Daniel Golding
Network and Telecommunications Strategies
Burton Group


From: Henry Linneweh <hrlinneweh () sbcglobal net>
Date: Tue, 28 Oct 2003 14:59:12 -0800 (PST)
To: Sean Donelan <sean () donelan com>, Fred Baker <fred () cisco com>
Cc: nanog () merit edu
Subject: Re: AOL fixing Microsoft default settings

I agree that changing one's computer is not the ISP or even the Corp IT
departments
job, and could compromise valuable work and or personal information for the
individual
user, depending on their setup, security software etc and other
applications.
 
I also would preceive that as a real threat to individual privacy for any
individual in
any country of the world who directly purchased and owns their own computer.
 
For individuals who had their machines custom built to spec with software
configured
to meet a certain criterion this would be an outrage and considered hacking
and 
tampering.
 
-Henry

Sean Donelan <sean () donelan com> wrote:
> On Tue, 28 Oct 2003, Fred Baker wrote:
> > > Personally, I don't ask my ISP or my IT department to randomly change the
> > > configuration of my computer. I am very happy for them to suggest changes,
> > > but *if* I agree, *I* want to install them when it is convenient for *me*,
> > > not when it is convenient for *them*.
>
> There is a difference. In most cases the corporate laptop is owned by the
> corporation, not the employee. Shouldn't the corporate organization be
> able to change its own computers whenever it chooses, regardless of the
> desire of its employees.
>
> On the other hand, the ISP does not own the customer's computer. And
> despite EULA which say it not sold only licensed to the customer, most
> people view their computer as their property not the ISP's.