nanog mailing list archives
QWEST...STOP CALLING ME WITH.......
From: "Gerardo Gregory" <ggregory () affinitas net>
Date: Fri, 29 Aug 2003 05:27:28 -0500
Anyone that works for Qwest (Spirit of Service.....HA HA HA HA HA) and can actually stop having your clueless NOC personnel from calling me at the flipping early hours of the morning because your non working proactive monitoring system keeps opening pro active tickets. No one has yet to verify that at any of the countless times (yes this little ordeal has been going on for months now) that your so called pro active monitoring system opens a ticket that it has ever been right.
Ever heard of false positives????????Funny that your pro active ticket has never really detected an actual issue, because when these do happen it takes over a couple of hours to get anyone to begin the troubleshooting process. Is it customary for Qwest to call customers at 2, 3, 4, or 5 AM to tell them that they have a ticket opened by their pro active system? Here is a concept....get the proactive ticket, pull the interface, or look at the circuit before calling your customers...now that would be a Spirit of Service. What you are doing now is the spirit of laziness........
Gerardo A. Gregory Manager Network Administration and Security 402-970-1463 (Direct) 402-850-4008 (Cell) ------------------------------------------------ Affinitas - Latin for "Relationship" Helping Businesses Acquire, Retain, and Cultivate CustomersVisit us at http://www.affinitas.net
Current thread:
- Hey, QWEST clean up your network John Brown (Aug 28)
- Re: Hey, QWEST clean up your network Danny McPherson (Aug 28)
- Re: Hey, QWEST clean up your network John Brown (Aug 28)
- Re: Hey, QWEST clean up your network Danny McPherson (Aug 28)
- Re: Hey, QWEST clean up your network Dave Stewart (Aug 28)
- Re: Hey, QWEST clean up your network Randy Bush (Aug 28)
- Re: Hey, QWEST clean up your network Vadim Antonov (Aug 28)
- QWEST...STOP CALLING ME WITH....... Gerardo Gregory (Aug 29)
- Apology to the list Gerardo Gregory (Aug 29)
- Re: Hey, QWEST clean up your network John Brown (Aug 28)
- Re: Hey, QWEST clean up your network Danny McPherson (Aug 28)