nanog mailing list archives
Re: Popular trouble ticket management system for IP NOC
From: "jeffrey.arnold" <jba () analogue net>
Date: Thu, 19 Sep 2002 03:18:40 -0400 (EDT)
On Thu, 19 Sep 2002, Yu Ning wrote: :: Have any idea of the current popular trouble ticket system for the NOC ? :: The system used to accept, dispatch, close, store and search trouble :: ticket or customer case ? It's pretty much a NOC work flow system, :: but more focused on IP NOC. :: Definitely check the archives, this comes up often: http://www.merit.edu/mail.archives/nanog/ I've seen everything from $100 pc's running RT to multimillion dollar distributed remedy installs used successfully. I personally use RT 1.0, and like it. RT is available at: http://www.bestpractical.com -jba __ [jba () analogue net] :: analogue.networks.nyc :: http://analogue.net
Current thread:
- Popular trouble ticket management system for IP NOC Yu Ning (Sep 18)
- RE: Popular trouble ticket management system for IP NOC Michael Hallgren (Sep 19)
- Re: Popular trouble ticket management system for IP NOC jeffrey.arnold (Sep 19)
- RE: Popular trouble ticket management system for IP NOC Yu Ning (Sep 23)
- RE: Popular trouble ticket management system for IP NOC dgold (Sep 24)
- Re: Popular trouble ticket management system for IP NOC Jeff Wasilko (Sep 24)
- RE: Popular trouble ticket management system for IP NOC Yu Ning (Sep 23)