nanog mailing list archives
Re: Cisco quality
From: "Stephen Sprunk" <ssprunk () cisco com>
Date: Wed, 22 May 2002 13:15:18 -0500
Thus spake "Rob Healey" <rhealey () onvoy com>
If C brand worked properly as shipped how would Cisco support services and other consultancys survive? It's a MUCH bigger market in consulting services and Rent-a-Expert than the initial hardware/firmware sales.
According to Cisco's last financial results call, services account for 17% of revenue. That's not quite a rounding error, but to say Cisco intentionally ships bad hw/sw to collect on services (or for others to do so) is way off the mark. There are lots of services still necessary even when the sw/hw works as advertised. Training, Planning, Design, Implementation, Operations, etc. just like any other industry. Needing an architect and civil engineer to build a skyscraper isn't a fault of the steel mill. S
Current thread:
- Cisco quality Ralph Doncaster (May 21)
- RE: Cisco quality Robert Blayzor (May 22)
- Re: Cisco quality Richard A Steenbergen (May 22)
- Re: Cisco quality Rob Healey (May 22)
- Economics of Support Costs (was: Cisco quality) Larry Diffey (May 22)
- Re: Economics of Support Costs (was: Cisco quality) Bradley Dunn (May 22)
- Re: Cisco quality Stephen Sprunk (May 22)
- Economics of Support Costs (was: Cisco quality) Larry Diffey (May 22)