nanog mailing list archives
RE: Maybe OT-Qwest DSL
From: "James" <james () james-web net>
Date: Wed, 10 Jul 2002 16:41:12 -0400
Of course if a customer is down, it doesn't matter if you had the greatest network status page with 24/7 realtime updates, as their only method of finding out what is wrong is using the telephone to call you. At the same time. My cable provider has this issue. About once every 4 months (or every major major thunderstorm), theres a major island-wide outage. Since they have a very high market saturation, you now have thousands of people calling in to the call center. - James
-----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On Behalf Of Johannes Ullrich Sent: Wednesday, July 10, 2002 3:45 PM To: Christopher J. Wolff Cc: nanog () merit edu Subject: Re: Maybe OT-Qwest DSLI just had a Qwest DSL tech tell me to go f--- myself.How did you manage to talk to them to begin with? They had some larger outage this morning and the 888 number just returned a busy signal all morning (I guess that's what you get from not setting up a simple 'network status' page)
Current thread:
- Maybe OT-Qwest DSL Christopher J. Wolff (Jul 10)
- Re: Maybe OT-Qwest DSL Johannes Ullrich (Jul 10)
- RE: Maybe OT-Qwest DSL James (Jul 10)
- <Possible follow-ups>
- Re: Maybe OT-Qwest DSL Rizzo Frank (Jul 10)
- Re: Maybe OT-Qwest DSL Randy Bush (Jul 10)
- Re: Maybe OT-Qwest DSL Johannes Ullrich (Jul 10)