nanog mailing list archives
Re: Followup British Telecom outage reason
From: Paul Vixie <vixie () vix com>
Date: 25 Nov 2001 19:30:07 -0800
Possibly slow down a bit on rolling all those new features and widgets into the software.... Make the software do what it should, reliably.. then put the new stuff in there.
Yeah but... these activities support existing customers with existing products, and they enable no revenue (the support fees are already in the bag). To dedicate that much engineering energy -- probably more than 50% of the corporate total if "doing it right" is the goal -- would put new customer revenue and new product revenue at risk. This icky tradeoff is why new (as in pre-IPO in some cases) vendors can still get a fair test in existing networks. Eng&Ops type people have told me more than once that they thought $NEW_ROUTER_VENDOR could be a good investment simply because nearly 100% of their engineering resources would be dedicated to making their small number of customers happy, and being a larger customer amongst a small set increased this advantage even more. The big challenge at an established router company is in management of the competing priorities more than in management of, or doing of, engineering. -- Paul Vixie <vixie () eng paix net> President, PAIX.Net Inc. (NASD:MFNX)
Current thread:
- RE: Followup British Telecom outage reason, (continued)
- RE: Followup British Telecom outage reason Christian Kuhtz (Nov 24)
- Re: Followup British Telecom outage reason Paul Vixie (Nov 25)
- Re: Followup British Telecom outage reason Alex Bligh (Nov 26)
- RE: Followup British Telecom outage reason Christian Kuhtz (Nov 28)
- RE: Followup British Telecom outage reason Patrick Greenwell (Nov 28)
- Re: Followup British Telecom outage reason Peter Galbavy (Nov 30)
- Re: Followup British Telecom outage reason Neil J. McRae (Nov 30)
- RE: Followup British Telecom outage reason Daniel Golding (Nov 26)
- RE: Followup British Telecom outage reason Deepak Jain (Nov 26)
- Re: Followup British Telecom outage reason Jesper Skriver (Nov 27)
- Re: Followup British Telecom outage reason Paul Vixie (Nov 25)
- RE: Followup British Telecom outage reason Christian Kuhtz (Nov 26)
- Re: Followup British Telecom outage reason Valdis . Kletnieks (Nov 26)
- RE: Followup British Telecom outage reason Sean Donelan (Nov 26)
- Re: Followup British Telecom outage reason Ian Duncan (Nov 26)
- RE: Followup British Telecom outage reason Alex Bligh (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason jerry scharf (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason Brett Frankenberger (Nov 26)
- Re: Followup British Telecom outage reason Ryan O'Connell (Nov 27)