Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

["John Palmer (NANOG Acct)" <nanog () adns net>]

> >      John Palmer wrote:
> >    > I don't think the technology is the problem, but the competence
> >    > (or lack of it) amongst the major players.
> >    > All of our problems have not been related to the DSL technology
> itself, but
> >    > rather the screwups of the providers.
> >
> > Have you considered the possibility that you weren't paying for
> > competence?  If you chose to call the _business_ services group of any of
> > the involved providers, and order a T1 at normal price, you might
> > discover whether they're competent or not.
> >
> >                                -Bill
 Excuse me,  but we are a Business customer and are paying for
business-class
service. We dont need a T-1 because we dont need that bandwidth.