Re: Covad SUCKS!

["David Schwartz" <davids () webmaster com>]

    If I read this right, you are not a Covad customer, and you didn't
choose Covad service, your upstream did. It seems to me that:

    1) You are not in any position to evaluate Covad's relationship with
your provider. You have no way of knowing what Covad's contract looks like
with your provider or whether your provider paid its bills or abused its
service.

    2) Your complaint is with your provider, regardless of Covad's action.
If your provider did something wrong in their relationship with Covad, they
are at fault. If your provider did nothing wrong in their relationship with
Covad, they still chose Covad and didn't provide for decent fall back
provisions or legal protection for their customers.

    3) You have no way of knowing how much advanced notice Covad provided to
your upstream or what alternate options they could have taken but didn't.

    Please remember to aim before you fire.

    DS

> This is a blind message. I don't even know if it's getting out of my mail
> hub. Theoretically, it should. You won't be able to reply. I can route
out,
> but nothing can get back in.
>
> Some of you may remember a poster of this huge eagle stooping on a mouse.
> The mouse was calmly standing, facing the eagle, flipping it the bird. The
> title was "Defiance". Covad is the eagle, MHSC is the mouse, and this
> message is the bird.
>
> MHSC has been down since 7Feb01 and Covad is the culprit. MHSC pays its
> bills, but Covad had a problem with my upstream. On Wednesday, 7Feb01,
Covad
> cut off all links and feeds to my upstream. I've been down ever since.
> Everyone knows how quickly telcos turn up services, that's why co-lo
centers
> have customers. Covad cut off MHSC access, without warning, without,
> compansation, and their SafetyNet program is the worst joke. I have a /24
> and the new ISPs, that Covad is forcing me to use, can't assign a new /24.
> Shit, one of them can't even assign one static address. The one that this
is
> going out thru tis trying to convince me that I can run 62 computers,
using
> 130 IP addrs, on a /27 <heh>. We talked earlier about how non-portable
> addresses suck. Here is the reason why. I either use one of their
SafetyNet
> providers or suffer up to 45 days of outage. Two weeks of warning and I
> would have been able to avoid the outage. (BTW, my ISDN backup feed is
dead
> as well). I've tried contacting Covad, thier executive staff, etc. No joy
> there, Covad doesn't care.
>
> 100% of MHSC business is directly dependent on our Internet feed. 100% of
> February revenue is gone. I had two product roll-outs that were scheduled
> for the following week. Both are now dead issues. MHSC does CA for some of
> it's customers, renumbering invalidates all those CAs. Every lead we were
> working is now gone, probably forever, and so are many existing customers.
> I'm looking at probable business failure. MHSC could sue, but may not
> survive long enough to collect, even if we win. If MHSC survives this then
> "Damn, I good!"
>
> I urge everyone, do not;
> 1) Recommend Covad as a DSL provider
> 2) Become a Covad partner.
> 3) Remain on Covad service, find someone else (Rythyms sound good)
>
> Further, if you have any Covad stock ... sell it.
>
> The simple reason is that Covad has shown themselves unworthy of trust.
They
> will cut off service arbitrarily, without direct cause, without
compansation
> or recourse, and without warning. This is NOT the sort of behavior desired
> from an outfit in charge of your key infrastructure.
>
> We are not large, MHSC cannot afford an $80K+ revenue hit, and that's not
> counting the suits for failure to meet SLA.
>
> At this point, I'm not worried about any Covad law suits. What are they
> going to do ... put MHSC out of business? They've already taken care of
> that.
>
> I hope that this comes to the attention of Covad and I hope that they
don't
> like it! MHSC will also be filing complaints with the CA-PUC and
everywhere
> else that we can. But, a four-year process will not help MHSC stay in
> business. MHSC is already preparing a Marketing Communication plan to get
> this story out. MHSC tried dealing with this peacfully and got ignored, by
> Covad. Covad needs to be shunned by the rest of the Internet community, as
a
> bad net-citizen.
>
> MHSC wasn't the ony business effected. There were 800 other busnesses
> involved in the cut off, that we know of. If any of you know anyone else
> that has been effected by this outage, please let me know.
>
> --
> ROELAND M.J. MEYER
> Managing Director
> Morgan Hill Software Company, Inc.
> TEL: +001 925 373 3954
> FAX: +001 925 373 9781
> http://www.mhsc.com
> mailto: rmeyer () mhsc com