nanog mailing list archives
Re: Managing task lists
From: SMcGrath () dhhs state nh us
Date: Wed, 7 Feb 2001 18:18:12 -0500
---------------------- Forwarded by Scott McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM --------------------------- Scott McGrath 02/07/2001 06:17 PM To: "J.D. Falk" <jdfalk () mail-abuse org> cc: Subject: Re: Managing task lists (Document link: Scott McGrath) We used Remedy to manage trouble reporting and follow up until we went with a system which was developed specifically to meet our staff and user needs. Scott "J.D. Falk" <jdfalk () mail-abuse org>@merit.edu on 02/07/2001 06:05:25 PM Sent by: owner-nanog () merit edu To: nanog () merit edu cc: Subject: Re: Managing task lists On 02/07/01, lucifer () lightbearer com wrote:
James S. Smith wrote:What sort of software do people use to manage various tasks? Something like a helpdesk or ticketing system, where users can report problems,
etc.
WebRT, though it's really only suited to a rather small setup unless you tweak it by hand some (we're mostly using it to track software
development
bug reports, as opposed to task management).
There've been a lot of improvements made to RT since it was called "WebRT" -- including a total rewrite, which is now in beta. http://www.fsck.com/projects/rt/ has info. -- J.D. Falk "The Internet isn't just a publishing medium or a Product Manager medium for commerce, it's a social medium." Mail Abuse Prevention System LLC -- Howard Rheingold
Current thread:
- Managing task lists James S. Smith (Feb 24)
- Re: Managing task lists lucifer (Feb 24)
- Re: Managing task lists J.D. Falk (Feb 24)
- RE: Managing task lists Gilbert Pajela (Feb 24)
- Re: Managing task lists Paul Vixie (Feb 24)
- <Possible follow-ups>
- Re: Managing task lists Martin Hannigan (Feb 24)
- RE: Managing task lists Roeland Meyer (Feb 24)
- Re: Managing task lists bmanning (Feb 24)
- RE: Managing task lists Roeland Meyer (Feb 24)
- Re: Managing task lists SMcGrath (Feb 24)
- Re: Managing task lists lucifer (Feb 24)