nanog mailing list archives
RE: UUnet trouble ticket and response time
From: "Craig Holland" <cholland () yahoo-inc com>
Date: Fri, 29 Sep 2000 09:19:09 -0700
Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in their 'help-desk' responce. Hell, I don't even get an email back anymore saying that they received my email. It seems I find routing issues before they do, and when I do, they don't even let me know if they are working on them or anything. craig
-----Original Message----- From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of Hank Nussbacher Sent: Thursday, September 28, 2000 11:35 PM To: nanog () merit edu Subject: UUnet trouble ticket and response time Apologies in advance: Uunet placed a route object in RADB with origin AS701, even though the /24 belonged to us and messed up certain routings in certain places. So we sent them the problem and got issued a trouble ticket (UU2282116) on Sept 9. Till today, even after repeated emails to them on this TT, we received not a single response over the course of 3 weeks. In the end, MERIT went in and removed the brain-dead /24 route object. Is this how UUnet operates these days? -Hank
Current thread:
- UUnet trouble ticket and response time Hank Nussbacher (Sep 28)
- RE: UUnet trouble ticket and response time Craig Holland (Sep 29)
- <Possible follow-ups>
- RE: UUnet trouble ticket and response time Kevin Santamaria (Sep 29)