nanog mailing list archives

Re: UUNET security contacts


From: Ariel Biener <ariel () fireball tau ac il>
Date: Tue, 14 Nov 2000 19:26:11 +0200 (IST)


On 14 Nov 2000, Simon Leinen wrote:


UUnet should really get a database based ticket trouble system for these
things, you can't expect to have 10000 ppl on the phone. This sytem will
ask you for your name, phone, e-mail, and details, and they tickets will
be dealt with using some kind of severity based scheme by the NOC, or
network engineers.

Having to call, although it's their policy, is kind of lame for a NSP of
such enormous size.

my 2 cents,

--Ariel


--
Ariel Biener
e-mail: ariel () post tau ac il           Work phone: 03-6406086
fingerprint = 07 D1 E5 3E EF 6D E5 82 0B E9 21 D4 3C 7D 8B BC




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