RE: SLA monitoring software package

["Neil J. McRae" <neil () COLT NET>]

> As we know SLA is frequently referred by some major NSPs, I 
> wonder if there is any
> vendor specific, or third party software package that can help an 
> NSP to monitor its 
> backbone network and to see if its network conform their SLA 
> agreement with customers?
>
> If there is any well-known SLA monitoring software ? How about 
> IPM (Internet Performance
> Monitor) by Cisco? Anyone has any comment on using IPM ?

We had a look at some of these tools and found that there
was a large selection of not so good tools - in the end
we have gone for Netcool [www.micromuse.com] which has
some good capabilities for the measurement but very
poor capabilities for presenting this information to
third parties, such as customers.

Regards,
Neil.