Re: shopping for NOCs

[David Lesher <wb8foz () nrk com>]

Unnamed Administration sources reported that Joshua Goodall said:
> The situation is excerbated by the tendency of good support personnel to
> climb the corporate ladder into systems/routing. Very often I've seen tech
> support hired as little more than answerphone monkeys, naturally
> encouraging those with an emerging clue to either leave or rise.

Some of the best firms have EVERYONE do a [week?] tour in Phone Support
every [6 mon, year]. I have talked to sales managers, presidents
and such ilk. You *know* that they understand the business, and
the product.




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