nanog mailing list archives
Re: Bell Atlantic FCC outage report available now
From: Barry Shein <bzs () world std com>
Date: Sun, 28 Nov 1999 17:46:31 -0500 (EST)
On November 24, 1999 at 19:39 wb8foz () nrk com (David Lesher) wrote:
Unnamed Administration sources reported that Barry Shein said:So today the BA person on the ticket tries to reassure me by saying how THEY TOLD HIM TO JUST TELL US IT'S OUR EQUIPMENT AND CLOSE THIS TICKET!BS got caught doing this in Florida. There, the PSC gets a tally of how many tickets are open >24H, and BS must pay a refund to the sub. Turns out BS had a widespread unwritten policy of ticket-kicking at 23H 59M....went on for years...
The usual trick is to call you and tell you to start using some new ticket number, of course most people just say thank you and note the new ticket number. What really happened was they just closed it before the magic 24 hour mark and opened a new one. I'm amazed they get away with such simple stuff. I'm amazed this lousy ISDN ticket has been open since 11/16 (the status now is "hold until customer contacted"), both that it hasn't just been fixed AND they haven't used some trick, yet, to just close it. -- -Barry Shein Software Tool & Die | bzs () world std com | http://www.world.com Purveyors to the Trade | Voice: 617-739-0202 | Login: 617-739-WRLD The World | Public Access Internet | Since 1989 *oo*
Current thread:
- Bell Atlantic FCC outage report available now Sean Donelan (Nov 24)
- <Possible follow-ups>
- Bell Atlantic FCC outage report available now Alex Rubenstein (Nov 24)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 24)
- Re: Bell Atlantic FCC outage report available now David Lesher (Nov 24)
- Re: Bell Atlantic FCC outage report available now Peter Galbavy (Nov 25)
- Re: Bell Atlantic FCC outage report available now Tim Salo (Nov 25)
- Re: Bell Atlantic FCC outage report available now Alex Rubenstein (Nov 25)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 24)
- Re: Bell Atlantic FCC outage report available now Barry Shein (Nov 30)