nanog mailing list archives
customer troubleshooting process
From: "Barratt, Tony" <TBarratt () telfort nl>
Date: Fri, 27 Aug 1999 17:33:36 +0200
I've been asked to look into customer service issues/fault resolution Along the lines of: Fault1: question1 question2 Fault2: question1 question2 eg Fault:Subscriber can't authenticate (and then get inetaccess) Q1. which userid/password was used Q2. which access number But, mmm, hasn't this been done many times before? I searched the web, but found some half useful stuff on troubleshooting. Can anyone point me to a relevant URL? TIA Tony
Current thread:
- customer troubleshooting process Barratt, Tony (Aug 27)