Re: Hello, @Home?

[Adam Rothschild <asr () millburn net>]

Chris:

Let's move this discussion to private e-mail.  I am sure the NANOG readers
could care less, as they have more important matters to deal with (such as
bar-hopping in NM :)

Anyway, I noticed this problem at around 17:00 EST on Friday.  It was
corrected within several hours.

What disturbs me was not the problem itself, but the lack of
information/support your standard support channels were able to provide me
with.  I was basically told that you were aware of this, and that it was a
"Bell Atlantic problem," but no more (including specifics, status,
estimated time of repair, etc).  This was after waiting on hold for ~ 30
minutes, listening to elevator music that makes John Tesh sound good. :(

Once again, please direct future correspondences to me PRIVATELY.

Thanks,
Adam

On Sat, 7 Feb 1998, Chris Dorsey wrote:

> Hi Adam,
>
>      If you can forward a complete description of the problem
> to "noc () home net", the NOC will investigate as quickly as 
> possible.  This approach will undoubtably provide better 
> service.  I've alerted our NOC and they are taking a look
> at the problem and are awaiting the particulars.  I noticed 
> you didn't include a phone number in your .sig so if you 
> could include that too it would expedite things.
>
> Thanks in advance,
> Chris Dorsey
> @Home Network
> dorsey () home net
> noc=1-800-872-3595
> my phone=650-569-5341
>
> > Uh... Could someone from @H please contact me privately, ASAP?!?  Put
> > simply, your connectivity at SprintNAP and [the Parking Garage Commonly
> > Referred to as] MAE-East sucks at the moment.
> >
> > Your phone support leaves much to be desired in terms of competency and
> > responsiveness.
> >
> > BTW, thanks to everyone who contacting me re: cross-country
> > connectivity.  I have a gazillion FR price quotes headed my way... :)
> >
> > Thanks,
> > Adam
> > -- 
> > ----------------------------------------------------------
> > Adam Rothschild                     <asr () millburn net>
> > CTO / Senior Systems Engineer       http://www.millburn.net
> > millburnNET inter@ctive