RE: *scream* Cannot contact AT&T WorldNet NOC

[Peter Lothberg <roll () Stupi SE>]

> Eric,
>
> If you are a customer of AT&T WorldNet Managed Internet Services
> (meaning, you have a dedicated connection to the Internet from AT&T
> WorldNet), the Customer Care number, which is manned 24 X7, is
> 800-411-6427.  You can open a trouble ticket there for whatever problem
> you're having.  The Customer Care technician will troubleshoot it as far
> as they can take it (they have a fair amount of testing capability; if
> need be the NOC will get involved and work further to resolve the
> trouble.
>
> If you are a customer of our WorldNet Dial service, the number to call
> for support is 800-WORLDNET or 800-400-1447. You are right, you will
> probably always get asked about your PC configuration because that's the=

Christine,

The scenario is that he is not a customer of yours, he's a customer of
some other ISP.

The problem is that one of your customers are sending traffic that
causes problems. 


-Peter